Below are answers to frequently asked questions.

I'd love to work as a steward. How do I make this happen?
When do I need to turn up?
What do I get paid if working a 'paid festival'
I've forgotten my login details!
What sort of work do I do as a steward?
How do I know what days I will work?
How many hours do I work?
I am hoping to work with my friend. Can we have our shifts at the same time so we can enjoy the festival together?
Typically how much notice do you get before each event as to whether you will be invited to attend/work?
What about food?
I'd rather not work at particular times (early in the morning or in the middle of the night, for example), can I avoid these shifts?
How much deposit will I have to pay?
How can I pay?
Will my money be safe?
How do I get my deposit back?
I am on a low income and cannot afford a deposit. What can i do?
Do I have to pay a deposit for every single festival that I work at?
I have some friends / family that are not working. Can we camp together?
I'm hoping to work at several events this summer. How can I make this happen?
I have children and/or a partner, can they come as well?
I need to take off some time during the festival to attend an appointment. Is this a problem?
Can I get any travel expenses?
I don't like using computers, how else can I work for you?
Can someone give me a lift to the festival?
I have previously told you I want to work at an event. How do I now pay my deposit?
Some of my details have changed since I first filled in the application form. How do I let you know these?
If I am confirmed as a steward, do I need a ticket or vehicle pass?
I said that I wanted to work at an event but I have not heard back from you.

To tell us you would like to work at a festival:

If you have never given us your details before, fill in the form.
I want to work

Log into the website with the username and password that will have been included in an email sent to you after stage 1 above. Your username by default will be your email address, though you can change this later if you wish.

Click on Tell us which festivals you want to work at in the right hand menu.

Click on the festival you want to work at

You have a choice of either registering your interest or securing your place by the payment of a deposit.

If you register you interest please keep checking the website for news that the festival is getting full ... so get your deposit paid quickly. And please help us by keeping your records up-to-date. If you are no longer interested or can not come - please update your details

You can look at your festival history at any stage by clicking on My festivals in the right hand menu (you need to be logged in to see this option) This will show you details of when you registered interest and/or paid a deposit.

Note: most work for us is voluntary i.e. You get into the festival for free but you do not get paid for the work that you do. No need to worry though, you will have plenty of time to enjoy the festival still.

If you have any more questions please email us at information@greenstewards.com.
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Usually by mid afternoon of the day before the festival opens to the public. If this is different we try to give you the information as soon as we can to allow you to plan your travel arrangements etc

If you have any more questions please email us at information@greenstewards.com.
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You will get free entry to the festival, free meals (usually one per shift) and £6.50 an hour per shift hour (excluding changeover time). This will be paid via paye and will be subject to tax. The tax may be reclaimable. If you are on benefits please check how being paid to work with us may affect them. Please note that we have to wait for the festival to pay us before we can pay you - this can take 3-5 weeks.

If you have any more questions please email us at information@greenstewards.com.
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If you click on Username / password reminder in the right hand menu an email can be sent to your inbox. If you no longer use the email you signed up with originally you can simply sign up again (Fill out the form after clicking on 'I want to work').

If you have any more questions please email us at information@greenstewards.com.
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This varies slightly for different events, but stewards are often described as the "eyes and ears" of the festival. Generally speaking you will be there to assist the public and help with the smooth and safe running of the event. Every steward will undergo an event specific briefing session prior to being deployed, and will have adequate supervision and support throughout each event.

If you have any more questions please email us at information@greenstewards.com.
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Once on site we will issue shift cards detailing all hours/days you will be required. Usually you will be working 3 shifts of (slightly more than)6 hours over 3 or 4 days for a 3 day week-end festival. Those registered as 'interested and/or paid deposit' will be sent basic details some weeks before the event, with full details sent nearer the time

If you have any more questions please email us at information@greenstewards.com.
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Again this depends on the nature of the event. Volunteer shifts tend to be a nominal 6 hours long (slightly longer allowing for changeovers etc.) Over a three day event, you will be expected to work three shifts in exchange for your ticket.

If the festival is longer you may get a day off. One example is the Big Green Gathering where you will work on 4 of the 5 days that the festival is open to the public.

Usually you will need to arrive on site at the festival the day before the gates are open to the public. This gives chance for a briefing and any pre-event training such as first aid, fire awareness or health and safety.

If you have any more questions please email us at information@greenstewards.com.
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If you arrive together and you make this clear when shift cards are issued, it shouldn't prove too much of a problem.

If you have any more questions please email us at information@greenstewards.com.
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The notice varies between events. With the larger events that require deposits the fact that you have paid a deposit means that you are confirmed unless we email you to tell you otherwise (eg when we are over subscribed and need to create a standby list).

The earlier you have expressed your interest and paid your deposit the more likely you will be on the main list as opposed to any standby list. We close the ability to make a deposit when we have enough stewards.

Smaller events such as one-dayers can often be more last minute.

If you have any more questions please email us at information@greenstewards.com.
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Again this varies. Most festivals will provide a meal for each shift worked as part of the deal. You should expect to self cater and/ or purchase food in addition.

If you have any more questions please email us at information@greenstewards.com.
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No - shift cards are allocated on arrival and all have a variety of shift times.

It is often possible to swop shifts. You may think that no one would want to do the shift you would rather not do. However, your shift may be perfect for the person not wanting to miss a band or a workshop. Any changes must be agreed/signed off by a manager

If you have any more questions please email us at information@greenstewards.com.
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In general, the deposit we will take from you will be equivalent to slightly more than the full price ticket to the event in question. This is at the request of the festival organisers.

If you have any more questions please email us at information@greenstewards.com.
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We will be taking deposits through our Nochex account. Once your payment is confirmed, we will e-mail you to confirm your place on the team.

If you have any more questions please email us at information@greenstewards.com.
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Absolutely! As long as you complete ALL shifts AND return any shift cards and equipment to us, we will refund your deposit in full. Until then it will be held in our Nochex account. No one else will ever have any access to it.

If you have any more questions please email us at information@greenstewards.com.
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Deposits will be returned by Nochex back to the account or card they came from. Please note that Nochex only processes refunds for us twice a month so it can take upto two weeks for your deposit to return

If you have any more questions please email us at information@greenstewards.com.
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Sorry but no deposit, no job. Virtually all of the 2 -5 day festivals we work for require us to hold a deposit

If you have any more questions please email us at information@greenstewards.com.
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We now have a system in place where you can allow your deposit to roll over to the next event (providing you complete your shifts satisfactorily).

If you have any more questions please email us at information@greenstewards.com.
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Your friends will be unable to access the dedicated crew camping areas. You may, usually, camp with them in the public area if you wish. Please get the approval of a Green Steward manager/supervisor on arrival

If you have any more questions please email us at information@greenstewards.com.
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We are going to be building a solid team of event stewards and providing training and plenty of work for those who are willing and able. Keep an eye on this website "I want to work" section. And make sure you register your interest and pay your deposit to ensure that you are on our main list for those events

If you have any more questions please email us at information@greenstewards.com.
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Most of our festivals allow you to bring a maximum of two children (for free). If you do bring children you must make sure they are looked after whilst you are on duty - they are not allowed to be with you, neither do we cater for you checking to see that they are alright. If you bring a working partner or friend, we will arrange it so that you are doing different shift patterns so that one of you is available to do the childcare

Most festivals do not allow for discounts for any non-working individuals to accompany those that are working

Generally, you will need to buy full price tickets, and child tickets for more than two children

If you have any more questions please email us at information@greenstewards.com.
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Once your shift card or work pattern has been issued, it will be clear to see when you are needed. Outside these hours, your time is your own.

If you have any more questions please email us at information@greenstewards.com.
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We cannot cover the cost of travel to or from the event site.

If you have any more questions please email us at information@greenstewards.com.
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You must have an email address that you have access to and you must sign up on the site (by clicking 'I want to work' and adding your details). All email addresses must be unique as well. So if you have a friend who has signed up you cannot use their email address. If you are unsure - ask a friend to help.

If you have any more questions please email us at information@greenstewards.com.
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There are a couple of great websites that promote sharing the costs (both economic and environmental) of using cars. They are http://www.liftshare.org/ - and - http://www.freewheelers.com/.

If you have any more questions please email us at information@greenstewards.com.
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You need to log into the website and click to say that you want to work at the festival once more. On the next page it will tell you that you have already registered your wish to work at the event but you have the opportunity to click to pay your deposit. You will then be sent to Nochex.

You do not need a Nochex account. A credit or debit card can be used. We cannot take cheques 

If you have any more questions please email us at information@greenstewards.com.
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To tell us about any changes e.g. new address or telephone number please log into the website (click login in the right hand menu). You chose a password when you signed up - your username is your email (unless you have logged in and changed it). Then click on 'Edit your details'. Update your information and click on update to change your record.

If you cannot remember your login details please click 'Username/password reminder' in the menu to send a reminder to the email address you signed up with.

If you have any more questions please email us at information@greenstewards.com.
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Rarely are tickets issued to stewards before an event. There will be a member of the Green Stewards team on site to verify that you are a steward, to get you wristbanded and admit you into the festival site. The same is the case for vehicle passes but this does vary more by festival. Most festivals allow staff live-ins too but please check beforehand.

If you have any more questions please email us at information@greenstewards.com.
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Unfortunately, we have to accept expressions of interest from more people than we have places. This is because we need a good reserve of individuals for when others drop out unexpectedly.

For the smaller events you will probably receive a phone call to confirm your place. For the larger events that require a deposit, once you pay that deposit your place IS confirmed unless we email you to tell you otherwise eg when we have had a sudden rush for the last few places so are oversubscribed. In this situation the people who were last to register interest and pay their deposit will go on the reserve list

If you have any more questions please email us at information@greenstewards.com.
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